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One negative experience can cost a customer. We’ve all heard that saying, and nothing better proves the point than the 2016 Samsung Galaxy Note 7 product recall. This was an error that cost the company $5.3 million. 96 reports were filed to the U.S. Consumer Product Safety Commission, stating that the devices were plagued with […]
The next product you purchase online, take a moment to consider the steps it takes to fulfill your order, and deliver your product to your door. Each step is part of a large network of complex processes. And the management of these processes is termed Operations and Supply Chain Management (OSCM). OSCM looks at each […]
Current Good Manufacturing Practice (cGMP) are regulatory guidelines used for pharmaceutical, medical, cosmetics, food, food supplements, and beverage products. These guidelines ensure that what the consumer receives is high quality, delivers on the intended use, is marketed appropriately, and most importantly, is safe. The U.S. Food and Drug Administration (FDA) is authorized to carry out […]
Process Failure Mode Effects Analysis (PFMEA) is a methodology used to remove errors from a process. Errors are identified, prioritized, and then mitigated systematically. For instance, corrective action in the early stages of a product life cycle is ~29x less expensive than corrections made later on in the design process. This shows that early error […]
The Association of Certified Fraud Examiners (ACFE) reports that weak internal controls are responsible for almost half of fraudulent activity. With this in mind, how do you ensure your business isn’t an easy target for fraud? The Committee of Sponsoring Organizations (COSO) designed a framework in 1992 to help businesses design a strong and effective […]
In 2019, 57% of senior-level executives report they are ill prepared to address business risk and compliance. This comes as no surprise, with only 36% of organizations adopting a formal enterprise risk management (ERM) program. It’s clear that we have a problem. Corporations are failing to address the risks inherent in their business, and lack […]
Kon’nichiwa! Welcome to FAT FINGER’s blog. In this article, we’ll be discussing poka yoke. Poka yoke what? Exactly, we’re not speaking English. Unless you know Japanese, this term will have you scratching your head. Poka yoke is Japanese meaning mistake-proofing. The poka yoke methodology is used to prevent costly errors from business operations, assure quality […]
Being part of a great team is extremely important for many, with over one-third of workers acknowledging the benefits of effective teamwork. Working well together facilitates the generation of creative ideas, boosts productivity, employee morale, and relieves stress. But how do you ensure teamwork in your business is effective? In this FAT FINGER article, we […]
Attracting, identifying, developing, engaging, retaining, and deploying top talent is considered to be extremely important by CIPD (the professional body for HR and people development). The CIPD states that effective talent management and succession planning bring compelling benefits to an organization such as building a high-performance workplace, inclusive and diverse teams, and improved team-wide productivity. […]
Business is a product of human imagination and effort. Business processes rely on the power of human capital, meaning every organization desires to recruit and maintain a skilled workforce. With proper attention, investment and planning, companies can realise the potential of employees for the benefit of a business and its objectives. But to do so […]