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Enhancing Customer Service in the Energy Sector through Technology


The Energy sector is a critical industry that powers our homes, businesses, and even our vehicles. However, it’s also an industry that has traditionally been slow to adopt new technologies. This is changing rapidly, thanks to innovative solutions like FAT FINGER, a digital workflow procedure builder that empowers front-line teams to do their work correctly every time. In this article, we will explore how Technology, particularly FAT FINGER, is enhancing Customer service in the Energy sector.

The Role of Technology in the Energy Sector

Technology plays a crucial role in the Energy sector, from production and distribution to Customer service. It helps companies streamline operations, improve efficiency, and reduce costs. More importantly, it enhances the Customer experience by providing quick and accurate service.

How FAT FINGER Enhances Customer Service

FAT FINGER is a game-changer in the Energy sector. It allows companies to build checklists, workflows, and digital procedures that unlock operational excellence. With features like a drag & drop workflow builder, mobile & desktop workflows, dashboards, integrations, augmented reality, IoT device connectivity, and artificial intelligence coaching, FAT FINGER is revolutionizing the way energy companies operate.

  • Safety: FAT FINGER provides solutions for safety procedures like Take 5 Safety, near miss reporting, risk assessment, incident reporting, and journey report.
  • Operations: It aids in material inspection, quality control, shift handover, facility inspection, line changeover, and field ticketing.
  • Maintenance: FAT FINGER assists in work order checklists, truck inspection checks, mobile asset inspection, shutdown/turnaround form, preventive maintenance inspection, and predictive maintenance.

Case Study: FAT FINGER in Action

One of the best ways to understand the impact of FAT FINGER is through real-world examples. A leading energy company implemented FAT FINGER to streamline its operations and improve Customer service. The company was able to reduce errors, improve efficiency, address quality issues promptly, leading to improved customer satisfaction and loyalty.

Statistics Supporting the Use of Technology in Customer Service

According to a recent survey, 85% of customers are more likely to stick with a company that offers quick and efficient Customer service. Another study found that companies that adopt digital technologies like FAT FINGER can reduce their operational costs by up to 20%. These statistics clearly show the benefits of using Technology to enhance Customer service in the Energy sector.


Technology is no longer a luxury but a necessity in the Energy sector. Solutions like FAT FINGER are not only enhancing Customer service but also improving operational efficiency and reducing costs. By adopting such technologies, energy companies can stay competitive, meet customer expectations, and drive growth.

Are you ready to take your Customer service to the next level? Sign up for FAT FINGER or request a demo today to see how it can transform your operations and enhance your Customer service.