Connected Worker

The Evolution of Smart Grids and Workforce Management


As the energy sector continues to evolve, the integration of Smart grids and effective Workforce management has become increasingly crucial. This article explores the evolution of Smart grids and the role of Workforce management in this transformation, with a particular focus on the innovative solutions provided by FAT FINGER.

Understanding Smart Grids

Smart grids are an advanced form of energy infrastructure that use digital technology to monitor and manage the production, distribution, and consumption of electricity. They have evolved significantly over the years, driven by advancements in technology and the growing need for efficient and sustainable energy solutions.

The Evolution of Smart Grids

The evolution of Smart grids can be traced back to the early 2000s, when the concept of a “smart” grid was first introduced. Since then, Smart grids have undergone significant transformations, driven by advancements in technology and the growing need for efficient and sustainable energy solutions.

  • 2000s: The concept of a “smart” grid was first introduced, with the aim of improving the efficiency, reliability, and sustainability of electricity distribution.
  • 2010s: The integration of renewable energy sources and the development of advanced metering infrastructure (AMI) became key features of Smart grids.
  • 2020s: The focus has shifted towards the integration of Internet of Things (IoT) devices, artificial intelligence (AI), and machine learning technologies to further enhance the capabilities of Smart grids.

The Role of Workforce Management in Smart Grids

Workforce management plays a crucial role in the operation and maintenance of Smart grids. It involves the coordination and optimization of labor resources to ensure that tasks are completed efficiently and effectively. This includes scheduling, dispatching, and tracking the performance of field workers, as well as managing the data collected from smart grid devices.

Scheduling involves allocating specific work times and shifts to the workforce to ensure that there is always sufficient manpower to handle the necessary tasks. This can be quite complex in a smart grid environment due to the unpredictability of issues that may arise, requiring immediate attention. Therefore, a well-planned schedule is essential to ensure the smooth running of operations.

Dispatching involves sending out workers to specific locations where their skills and expertise are needed. Dispatching needs to be carried out swiftly and accurately to prevent any delays, which could potentially lead to serious issues within the grid. Therefore, having an effective dispatching system can contribute to the overall efficiency and reliability of the smart grid.

Workforce management also encompasses the tracking of field worker performance. This ensures that tasks are being carried out as planned and within the schedule. By monitoring worker performance, management can identify any potential issues or areas of improvement. This could lead to increased productivity and improved service delivery, ultimately resulting in a more reliable smart grid.

In addition to the above, workforce management in smart grids involves the management of data collected from smart grid devices. This data could include information about electrical usage, outages, and other grid-related issues. Through effective data management, organizations can gain valuable insights into the operation of the smart grid, which can be used to improve efficiency and reliability. This data can also help to predict potential issues before they occur, allowing for proactive measures to be taken.

FAT FINGER: Empowering the Workforce in the Smart Grid Era

FAT FINGER is a digital workflow procedure builder that empowers front-line teams to do their work correctly every time. It allows you to build checklists, workflows, and digital procedures that unlock operational excellence. With features such as a drag & drop workflow builder, mobile & desktop workflows, dashboards, integrations, augmented reality, and the ability to connect IoT devices, FAT FINGER is revolutionizing Workforce management in the smart grid era.

FAT FINGER provides a range of solutions across safety, maintenance, and operations areas, including:

  • Safety: Take 5 Safety, Near miss reporting, JSA / JHA, Risk Assessment, Incident reporting, Journey report
  • Operations: Material Inspection, Quality Control, Shift Handover, Facility inspection / Production rounds, Line Changeover, Field ticket
  • Maintenance: Work Order Checklist, Truck inspection checks, Mobile Asset Inspection, Shutdown / Turnaround form, Preventive maintenance inspection, Predictive Maintenance

These solutions enable organizations to streamline their operations, improve safety, and enhance the efficiency of their workforce, making FAT FINGER an invaluable tool in the management of Smart grids.


The evolution of Smart grids and the role of Workforce management in this transformation is a testament to the power of technology and innovation in the energy sector. As Smart grids continue to evolve, effective Workforce management will remain crucial to their success. With solutions like FAT FINGER, organizations can empower their workforce, streamline operations, and unlock operational excellence in the smart grid era.

Ready to revolutionize your Workforce management? Sign up for FAT FINGER or request a demo today.