Connected Worker connected worker solutions

Customizing Connected Worker Solutions for SMEs


As the digital revolution continues to transform the business landscape, Small and Medium-sized Enterprises (SMEs) are increasingly leveraging technology to streamline operations, enhance productivity, and improve safety. One such technology is the Connected Worker Solution, a digital platform that empowers front-line teams to perform their tasks correctly every time. A leading provider of this solution is FAT FINGER, a digital workflow procedure builder that offers a range of features including a drag & drop workflow builder, mobile & desktop workflows, dashboards, integrations, augmented reality, IoT device connectivity, and artificial intelligence coaching.

The Need for Customization

While Connected Worker Solutions offer numerous benefits, their effectiveness largely depends on how well they align with an organization’s specific needs and objectives. A one-size-fits-all approach may not yield the desired results, as each SME has unique operational processes, workforce dynamics, and business goals. Therefore, customization is key to unlocking the full potential of these solutions.

Customizing Connected Worker Solutions with FAT FINGER

FAT FINGER's Integrations

FAT FINGER offers a range of customizable solutions designed to meet the diverse needs of SMEs. These include:

  • Safety: Take 5 Safety, Near miss reporting, JSA / JHA Risk Assessment, Incident reporting, Journey report
  • Operations: Material Inspection, Quality Control, Shift Handover, Facility inspection / Production rounds, Line Changeover, Field ticket
  • Maintenance: Work Order Checklist, Truck inspection checks, Mobile Asset Inspection, Shutdown / Turnaround form, Preventive maintenance inspection, Predictive Maintenance

Each of these solutions can be customized to align with the SME’s operational context, regulatory requirements, and strategic objectives.

Steps to Customizing Connected Worker Solutions

1. Identify Business Needs

The first step in customizing a Connected Worker Solution is to identify the specific needs of the business. This involves understanding the operational processes, workforce dynamics, and business objectives. The identified needs will guide the customization process.

2. Choose the Right Technology

Connected Worker Solutions integrate various technologies. Therefore, SMEs should choose the technologies that best address their needs. For instance, if real-time data sharing is a priority, IoT technology would be a suitable choice.

3. Engage the Workforce

For a Connected Worker Solution to be effective, it must be user-friendly and align with the workforce’s needs and preferences. Therefore, engaging the workforce in the customization process can ensure that the solution is well-received and widely adopted.

4. Partner with the Right Provider

Customizing a Connected Worker Solution requires technical expertise. Therefore, SMEs should partner with a provider who understands their needs and has the capability to deliver a tailored solution.

Benefits of Customizing Connected Worker Solutions

Customizing Connected Worker Solutions offers several benefits:

  • Enhanced Efficiency: Customized solutions streamline operations by aligning with the SME’s workflows, thereby reducing inefficiencies and boosting productivity.
  • Improved Safety: By tailoring safety solutions to the specific risks and hazards of the SME, customization enhances worker safety and reduces the likelihood of accidents.
  • Increased ROI: Customization ensures that the SME gets the most out of its investment in the Connected Worker Solution, thereby increasing ROI.

Case Study: Customizing FAT FINGER for an SME

Consider the case of a small manufacturing firm that implemented FAT FINGER’s Connected Worker Solution. The firm customized the solution to align with its specific workflows, regulatory requirements, and safety protocols. As a result, the firm saw a significant improvement in operational efficiency, worker safety, and ROI.


Customizing Connected Worker Solutions is a strategic imperative for SMEs seeking to leverage the power of digital technology. By aligning the solution with their unique needs and operational context, SMEs can enhance efficiency, improve safety, and increase ROI. FAT FINGER, with its range of customizable solutions, is a leading provider in this space, empowering SMEs to unlock operational excellence.

Ready to experience the power of a customized Connected Worker Solution? Sign up for FAT FINGER or request a demo today!